Processing Timeline:
Please allow 1-3 business days for processing. Once processed, your order will be packed and prepared for shipment within the handling time specified for each product in your order. If for any reason it will be much longer than this, we will contact you immediately.
Delivery Method:
Once your order is shipped, we will send another email with the tracking number.
Orders under about 100 Lbs. ship UPS/FedEx ground. Large, heavy, or multi-unit orders ship LTL/Freight with a curbside delivery appointment.
Transit Time:
Once shipped, your order will be in transit on it's way to you. Ground shipment is typically between 1-5 business days, and freight orders generally about 3-7 business days on average.
Assembly Notice:
Most products are delivered in pieces and require assembly. Complexity varies by item, so feel free to reach out for details on a specific product.
Need a hand? We have a network of installers we can refer you to for assistance with setup. Contact us today with any questions pre or post purchase.
Any order can be canceled within 24 hours of payment.
After 24 hours, most orders can be canceled before they have shipped, with some exceptions.
Custom, Built-To-Order, on demand products cannot be canceled or refunded after 24 hours, as these products are put into production specifically for your order.
Damaged Items:
All orders are protected by an authorized manufacturer's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by our 30-day return policy.
To be eligible for a return:
- Must be within 30 days of delivery (or the manufacturer's specific return window).
- Must be unused, never assembled, in new condition, and in the original packaging.
- Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
- Balanced Body Pilates
- Elina Pilates
- Align Pilates
- SportsArt Fitness
- Jacobs Ladder
- Versaclimber
- Power Plate
- Any assembled/used product
- Any product with customization
- Any product Built-to-Order
Email us any questions before or after your order at Returns@selectfitnessusa.com or for more information.