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Shipping and Delivery At Select Fitness USA

Order Confirmation

  1. Order Confirmation: As soon as you place an order, you’ll get a confirmation email. This confirms we've received your order and have an authorized payment from you for us to begin processing your shipment(s).

  2. Stock Availability: If your chosen product is in stock, we’ll process your payment method and prepare it for shipment. If it’s out of stock or on backorder, we will notify you via email right away.

  3. Shipping Timeline: The shipping time varies depending on the brand and the warehouse fulfilling the order. The estimated time from order to departure from the warehouse is stated on each product page. For any shipping questions, feel free to contact us beforehand or respond to your order confirmation.

Shipping Process

  1. Small or lightweight Items: These are shipped via standard carriers like UPS, FedEx, or USPS. These generally ship much quicker and do not always require and scheduled curbside delivery or presence at drop off. 

  2. Heavy or Bulky Items: Large pieces of equipment, multi-item orders, or anything that is at risk of being damaged by a standard carrier, will be delivered via Less Than Truckload (LTL) Freight Carriers.

  3. Leaving the Warehouse: In-stock items are picked and packed up by a team of people at the warehouse and shipped out in chronological order of how they came in. Busy seasons are subject to slightly alter the processing time.

  4. Tracking Number: Right before or after your shipment is picked up by the freight carrier truck, your order is assigned a tracking number and Bill of Lading number. Once assigned and scheduled for pickup/shipment from the warehouse, we will send you the tracking number in a shipment confirmation email so you can monitor it. 

  5. Delivery Time: Once picked up and in transit on it's way to your local freight terminal, the transit time can vary depending on the length of the trip. You can generally expect the items to arrive in your area within 1 to 7 business days after they have departed from the warehouse. Delays and stalled shipments can happen occasionally while not on a normal basis. 

  6. Delivery Appointment: For freight shipping, once the shipment is in your area, the carrier will call you to set a 4-hour delivery appointment window or time when you can be available to sign the Bill of Lading. You must be present to receive the delivery, or you may incur fees or be responsible for other costs.

  7. Delivery: For facilities with a loading dock, the truck driver will pull right up to the dock and unload the pallet(s). If you don’t have a loading dock, your item will be lowered off the truck using a lift gate and delivered to your curbside or closest accessible place to your doorway. 

What To Do When Your Item(s) Arrive:

  1. Curbside Delivery: The driver will leave your item on a pallet at your curbside.

  2. Inspect Before Signing: Please inspect the boxes and pallets meticulously for any damage before signing the delivery receipt. If there's any damage, mark “DAMAGED” on the receipt, and go into detail explaining the damage. Then, immediately take photos or videos and email them to info@SelectFitnessUSA.com.

  3. Unpack and Check: Open the boxes, inspect your items, and check for missing or damaged parts within 2-3 business days. Report any issues to us within this period to ensure prompt and effective support.

  4. Extreme Damage: In rare cases, if your shipment visibly displays severe, irreparable damage or crucial components inside appear structurally broken, document the extent of the damage with photos/videos and then refuse the delivery. Contact us immediately at info@selectfitnessusa.com.
  5. Assembly: Freight drivers will not bring your equipment indoors, into your garage, or assemble it. Be prepared to move heavy boxes to your desired room of usage. If you order an assembly service with us, contact us to set up the assembly service at this time if you have not already. 

Additional Services

  • Threshold Delivery: If absolutely needed, we can arrange for a delivery of your shipment into the nearest possible safe, dry place, on your property as apposed to a curbside delivery. 

  • Professional Assembly: We offer professional assembly services. Get a quote if you’re interested before ordering, or if needed for an item that's already been delivered.

Storage Fees and Missed Deliveries. 

If you can’t receive the order upon arrival, you might incur storage or additional shipping fees. Inform us before ordering or ASAP if you need to schedule delivery for a specific date.

Should you fail to answer to the freight companies contact attempts or not be present at the time of drop-off, you will incur those fees.

    By placing an order, you agree to these terms. If you have any further questions about shipping or delivery, feel free to contact us at info@SelectFitnessUSA.com or call 888-995-4450. Thank you for choosing Select Fitness USA. We aim to make your shopping and delivery experience as smooth as possible.