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Need Help Creating An Order? Speak To A Select Sales Rep Today!
Need Help Creating An Order? Speak To A Select Sales Rep Today!

Customer FAQ's

Frequently Asked Questions By Customers Buying Exercise Equipment(FAQs)

1. Is the product I'm interested in still in stock?

Yes, unless explicitly marked as "Out of Stock" on our website, the item is currently available for purchase. If for some reason the product you order is out of stock and not available for an extended period of time, we will inform you of this right away. 

2. How much does shipping cost?

We offer free shipping on every product/brand outside of pilates brand Align Pilates.

3. Do I need to pay sales tax?

Sales tax is only applicable for orders in Illinois. All other states are exempt.

4. How long does shipping take?

Each product page shows an estimated departure time. Once the item is in transit, it typically takes 3-7 business days to arrive in your local freight terminal. Afterwards, a delivery appointment is set up to ensure timely and convenient delivery. If you ordered a smaller item that ships UPS/FedEx ground, the process is quicker. 

5. How will my order be shipped?

Items ship UPS/FedEx ground, or by LTL Freight. Generally, any item under about 100-150 lbs. will ship standard ground, and any large or heavy orders will ship on pallet via LTL Freight. 

Most items are shipped unassembled, in multiple boxes, with some exceptions. For freight delivery's, the driver will unload the shipment at the curbside or the nearest accessible area. They will not bring the items inside or into a room of your choosing. 

6. Is delivery scheduled?

Yes, all our freight shipments are scheduled deliveries. You'll receive a call on your provided phone number when the product is nearby and ready for delivery. You must be available to accept the delivery at the agreed upon time between you and the shipping company. If you fail to accept the delivery you may be subject to fees.

7. Where are you guys located?

We are headquartered in Chicago, Illinois, but also ship product out from our suppliers warehouses across the country as needed. 

8. Do you offer discounts?

While we don't specifically offer military discounts, if you're a new customer, you can avail a 5% discount upon request, or contact us for the best price on any product. 

9. Do you price match?

Yes, we do price match provided the competitor is selling the exact same product, offers free shipping, and ships directly from the manufacturer.

10. Will my product come assembled?

Generally, our products arrive unassembled and are shipped in boxes on a pallet. If you need an assembly service, contact us to get a quote. 

11. What if my order is damaged or missing stuff?

Please refer to our shipping and delivery page more details. In case of missing parts, please provide photographic evidence, and we'll dispatch the missing parts promptly. If your order is damaged during shipping, document the damage with photos and videos and contact us. We'll work out the best solution, be it replacement parts, paint, a partial refund, or a replacement. 

12. Are there financing options available?

Yes, during checkout on our website, you can choose between Shop Pay or Affirm for financing.

13. What's the warranty on my product?

Warranty details can be found on the respective product pages on our website. If not listed, you can refer to the supplier's website or contact us for further information.

Note: For product-specific questions, please refer directly to our website or contact our support. If our support representatives can't provide an immediate answer, rest assured they will utilize all available resources to promptly find one for you.

We hope this FAQ addresses your concerns. If not, feel free to reach out directly for personalized assistance using the contact form below, calling, or email us.