Any order can be canceled within 24 hours of payment.
After 24 hours, but before your Balanced Body order has shipped, can be canceled with a 25% restocking fee. This is Balanced Body's policy.
Damaged Items:
All orders are protected by Balanced Body's warranty, and shipping insurance. We will repair, or replace any item damaged during shipment or faulty upon arrival.
Returns And Refunds:
Except for certain equipment and items identified below, your purchase is protected by a 30-day return policy.
To be eligible for a return:
- Must be within 30 days of delivery (or the manufacturer's specific return window).
- Must be unused, in new condition, and in the original packaging.
- Customer is responsible for the cost of return shipping.
The Following Can Not Be Returned Or Refunded:
- Custom Items:
Custom items including items with custom upholstery are non-returnable. - Wooden Pilates Reformers, Towers & Other Equipment:
Studio Reformer, Clinical Reformer, Rialto Reformer, CenterLine Reformer, Ron Fletcher Reformer, Trapeze Tables (Cadillac), CenterLine Cadillac, Reformer Trapeze Combination Units, Wall Towers with Mat and Moon Boxes, Mats for Wall Towers, CenterLine® Pole System with Mat and Moon Box, Centerline® Pole System, CenterLine® Foot Corrector, CoreAlign, CoreAlign Freestanding Ladder, CoreAlign Wall Mount Ladder. - Pilates Chairs and Barrels:
Wunda Chairs, Arm Chairs, Exo® Chairs, Combo Chairs, CenterLine® Chairs, Ladder Barrels - Pilates Accessories
Email us any questions before or after your order at Returns@selectfitnessusa.com or for more information.
